BillNow

1. Information We Collect

BillNow collects information you provide directly to us, such as when you create an account, use our services, or contact us for support.

• Personal information (name, email address, phone number)
• Professional information (NPI number, practice details, medical specialty)
• Practice information (address, tax ID, patient volume)
• System integration data (EMR systems, billing software preferences)

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our revenue cycle management services.

• Provide and operate our RCM platform
• Process insurance verifications and claims
• Communicate with you about our services
• Comply with legal and regulatory requirements
• Improve our services and develop new features

3. HIPAA Compliance

BillNow is committed to maintaining the privacy and security of protected health information (PHI) in accordance with HIPAA regulations.

• We implement appropriate safeguards to protect PHI
• Access to PHI is limited to authorized personnel only
• We maintain audit logs of all PHI access and modifications
• Business Associate Agreements are executed with all relevant parties

4. Data Security

We implement industry-standard security measures to protect your information.

• End-to-end encryption for data transmission
• Secure data storage with regular backups
• Multi-factor authentication requirements
• Regular security audits and penetration testing

5. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

6. Your Rights

You have certain rights regarding your personal information, including the right to access, update, or delete your data.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@billnow.com